At Joher.pk, we prioritize customer satisfaction and strive to make your shopping experience seamless. If you are not completely satisfied with your purchase, we offer a no-questions-asked exchange policy to ensure you get the product you love.

1. Eligibility for Exchange

You are eligible to exchange your product if:

  • The item is returned in its original condition, unworn, unwashed, and with all tags intact.
  • The exchange request is made within 7days of receiving your order.

2. No-Questions-Asked Exchange

We accept exchanges for any reason. Whether the size is incorrect or you simply changed your mind, we're here to help.

3. How to Request an Exchange

  1. Contact Us: Email us at infojoher.pk@gmail.com or call us at +92 302 4173342 to initiate your exchange.
  2. Provide Details: Share your order number, the product you wish to exchange, and the reason (optional).
  3. Ship the Item: Once your request is approved, send the item to our provided return address. Shipping costs for returning the item are the customer’s responsibility.

4. Exchange Process

  • After receiving and inspecting the returned item, we will process the exchange within 5 days.
  • You can select a replacement product of the same value or pay the difference for a higher-priced item.

5. Shipping for Exchanged Items

  • Customers are responsible for return shipping costs.
  • Joher.pk will cover the shipping cost for sending the exchanged item back to you.

6. Important Notes

  • Items purchased on sale or during special promotions may not be eligible for exchange unless defective.
  • Exchanges are subject to stock availability. If your desired product is unavailable, we will offer store credit or an alternative.

7. Contact Us

For any questions or assistance with exchanges, feel free to contact us:

We at Joher.pk are dedicated to ensuring you have a smooth and enjoyable shopping experience. Thank you for choosing us!